Several payment methods are available on our website:

• Apple Pay
• CB
• Alma 3x
• PayPal

You can access your invoice from your customer account.

To find the nearest reseller to you, contact us via the Find a Reseller form, our team will respond within 48 hours.

You have 15 days to submit your return request via your customer account. Returns are free for countries within the European Union (excluding promotional items*).

Items must be returned in their original condition , unworn, unwashed, and with their tags attached.

Incomplete, damaged or soiled returned items will not be eligible for a refund.

*If your item is from the “LAST CHANCE” selection, you are responsible for the return shipping costs and you will need to print your own shipping label .
For all other items, simply affix the prepaid label received by email and ship your package to the address indicated in our return confirmation message.

1. Log in to your account on our website.
2. Go to the "My Orders" section, then select the relevant order.
3. Choose the item(s) you wish to return and follow the steps to submit your request.
4. Our customer service will respond within 24 hours maximum (excluding weekends) with return instructions.
5. Once your request has been validated, carefully pack your item(s) in the original packaging, with the MAEVY label still attached.
6. If your item is from the “LAST CHANCE” selection, you are responsible for the return shipping costs and you will need to print your own shipping label .
   For all other items, simply affix the prepaid label received by email and ship your package to the address indicated in our return confirmation message.
7. Then ship your package to the address provided in the return email.

Refunds are issued to the payment method used for the purchase.

• Credit card payment: 48 to 72 hours
• PayPal payment: 10 to 20 days
• Alma payment: 1 week
• Alma payment in installments: 1 week. Please note that if you order multiple products and return only part of your order, your first installment will be deducted from your subsequent installments.
• Apple Pay payment: 48 to 72 hours

All our deliveries are tracked and require a signature upon delivery to ensure proper receipt of your package.

📦 Orders placed before noon : shipped the same day (excluding weekends and public holidays).

📦 Orders placed after noon : shipped the next working day.

⏱ During periods of high activity (sales, promotions, holidays…), preparation times may be slightly longer.

Estimated delivery times:

• Metropolitan France : 24 to 72 business hours after dispatch
  
• European Union : 2 to 4 business days after dispatch
  
• Europe (excluding EU) & French overseas territories : 3 to 7 business days depending on the destination
  

These delivery times are provided as a guide by the carriers and may vary depending on the time of year or shipping conditions.

Orders are prepared and shipped within 2 business days after payment is received.

We offer several delivery methods, both in France and internationally, with Colissimo or Chronopost , to your home or to a collection point, depending on your choice.

The shipping cost depends on your delivery address and the delivery option chosen:

• Delivery within France and the European Union via Colissimo home delivery with signature required: €10 and free for orders over €150.
• Delivery within France and the European Union via Colissimo to a relay point: €8 and free for orders over €150.
• Delivery within Europe (outside the European Union) via Colissimo home delivery with signature required: €15 (regardless of the price or weight of your order)
• Delivery within Europe (outside the European Union) via Colissimo to a relay point: €10 (regardless of the price or weight of your order)
• Delivery to French overseas departments and territories (DOM-TOM) with signature required: Orders between €0 and €100 shipping cost = €20 / Orders between €150 and €300 shipping cost = €30 / Orders between €300 and €5000 shipping cost = €40
• Delivery to French overseas departments and territories (DOM-TOM) via relay point: Orders up to €100 shipping cost = €20 / Orders between €150 and €300 shipping cost = €30 / Orders between €300 and €5000 shipping cost = €40
• Chronopost delivery within Metropolitan France: Chrono 13 express home delivery before 1 p.m. (Metropolitan France) = €9
• Chrono Relais France Métropolitaine: Pick Up Relay to be chosen after payment = €14 / Please note, we do not provide Chronopost delivery to Corsica, all shipments to Corsica will be made via Colissimo.

We deliver to the European Union, non-EU Europe and French overseas territories.

You can track your order in your customer account .

To ensure that your order has been received, please check that you have received an order confirmation email and that it appears in the "My Orders" section of your customer account.

You can cancel or modify within 1 hour.

You can track the status of your order from your customer account .

If you cannot find your size, you have the option to sign up for stock alerts by entering your email address on the product page that interests you.

To create a Maevy customer account, go to the Registration page.

To reset your password, go to the homepage and click on the My Account icon. During the login process, click on the Forgot your password? link. You will then be prompted to enter your email address, and you will receive a password reset email.

To subscribe to our newsletter, you have two options: scroll to the bottom of the page where you'll find a dedicated section. Alternatively, when creating your account, a checkbox will allow you to subscribe. Our newsletter keeps you up-to-date on all our news, collection releases, new products, and promotions. If you no longer wish to receive our newsletter, simply click the unsubscribe link at the bottom of each email.

You can also log in and access the Newsletter section directly from your account and change the settings at any time. Please note that this unsubscription does not affect stock availability alerts to which you are also subscribed.

For any information regarding your personal data, please visit our General Terms and Conditions of Sale section.

Your account allows you to manage certain settings such as: your personal information (name, surname, email address etc.), your addresses (delivery and billing) and your subscription to the Newsletter.

You can also access your order history with details for each order, and download your invoices. Your account settings can be changed at any time.

If you wish to delete your MAEVY account, you can contact us at eshop@maevy.com and request it at any time. A confirmation email will be sent to you by our team.