GENERAL CONDITIONS FOR PURCHASE AND UTILISATION
The present document (and any document mentioned below) sets out the general terms and conditions for the use of this website (www.maevy.com) as well as the general conditions of purchase of products through the latter (hereinafter the « Conditions").
These present Terms and Conditions can are subject to change. It is your responsibility to consult them regularly, because the applicable conditions will be those in effect at the time of use of this site or the conclusion of the Contract (as described below).
For any questions regarding the Terms and Conditions or Data Protection Policies, please contact us by completing the form provided for this purpose. The performance of the Contract (as described below) may be carried out, at choice, in one of the languages in which the Conditions are available on this site.
2. OUR CONTACT
The sale of products through this site is realized under the name of « MAEVY » by SAS MAEVY concept, whose head office is 27 Boulevard de la Corderie 13007 Marseille, FRANCE, registered in the Trade and Companies Register under number 799 655 352 R.C.S Marseille.
E-mail adress : firstname.lastname@example.org
3. YOUR CONTACT DETAILS AND YOUR VISITS ON THE WEBSITE
Personal information or data that you provide to us will be processed pursuant to the data protection policies. By using this site, you agree to the processing of this information and contact details and you declare that all the information or contact details provided are true and accurate.
4. USE OF OUR WEBSITE
By using this site and placing orders on it, you agree to:
i. I. Use this site only for consultation purposes or to place legally valid orders.
ii. II. Do not place false or fraudulent orders. If it can be considered, in the reasonable extent that an order of this nature has been placed, we will be entitled to cancel it and inform the competent authorities.
By placing an order on this site, you affirm that you are over 18 years of age and that you have the legal capacity to enter into binding contracts.
5. AVAILABILITY OF SERVICE
The delivery service for the products offered on this site is available in France and Europe only.
6. CONTRACT VALIDATION
The information mentioned in these present Terms and Conditions and the data mentioned on this site do not constitute an offer to sell but an invitation to conclude a contract. No contract will be concluded between you and us with regard to the products until we have expressly accepted your order. If your order is not accepted and its amount has already been debited, you be fully refunded. To place an order, you will need to follow the online purchase procedure and click on « Authorize payment » due to that, you will receive an email confirm receipt of your order (« Order confirmation »). This does not mean that your order has been accepted. Your order is an offer you submit to us to purchase one or more products. All orders are submitted to our acceptance. You will be informed of our acceptance by email confirming that the order has been shipped. (« Delivery confirmation »). The contract for the purchase of a product between the third parties (« The contract ») will only be concluded at the time of sending the Delivery Confirmation. Only the products concerned by the Delivery Confirmation constitute the contractual object. We will not be required to provide you with any product that has not been ordered until we confirm the sending of the order to you in a Delivery Confirmation.
7. PRODUCT AVAILABILITY
All product orders are submitted to product availability. In this sense, in case of supply difficulties or if the products out of stock we reserve the right to inform you about the possibility of ordering replacement products of the same or higher quality or value. If you do not wish to order these replacement products we will refund any amount you may have paid.
8. REFUSAL TO PROCESS AN ORDER
We reserve the right to remove any product from this site at any time and to replace or modify any content or information on this site. Although we always do our best to process all orders, exceptional circumstances may arise and require us to refuse an order after having address you the Confirmation of the order. We reserve this right at any time. We will not be liable to you or any third party for the removal of a product from this site, the removal or modification of any content or information on this site or the non processing of an order after sending the Order Confirmation.
Subject to the provisions of the clause 7 above related to the product availability, and except in exceptional circumstances, we will make every effort to execute the order for the product(s) concerned in each Delivery Confirmation before the delivery date indicated in it or, if no one delivery date is specified, within the estimated time frame which is indicated when choosing the delivery method and, in any case, within a maximum delay period of 30 days from the date of Confirmation of the order.
However, delays may occur due to unforeseen circumstances or for reasons related to the delivery area. If we are unable to respect the delivery date for any reason, we will inform you and propose either to continue the purchase process with a new delivery date, or to cancel your order and refund you the full amount you paid. Please take account the fact that any deliveries are prepared on Sunday and public holidays.
For the purposes of these Terms and Conditions, the "delivery" will be considered as having been made, or the order will be considered as having been « delivered",at the time you or a third party you have designated will be in physical possession of the products, which will materialize by the signature of the acknowledgement of receipt of the order to the delivery address you have indicated to us.
10. IMPOSSIBILITY DELIVERY
In case of impossibility to deliver your order, the carrier reserves the right to drop off your package at a post office or relay point depending on the type of delivery. In the case that your package is not picked up your order will be returned to our warehouse.
We will also leave you a notice indicating the location of your order and the procedure to follow for making a new. If you are not at the place of delivery at the agreed time please contact us to arrange delivery at a later date. If the order has still can’t not been delivered, for reason which are beyond our control, after a period of 30 days following the date on which your order was available for delivery, we will consider that you wish put an end to the contract and this one will be terminate. As a result of the termination of the Contract, we will refund you all amounts paid, excluding shipping costs (for express or international delivery) as soon as possible and, in any case, within 14 days delay from the time the Agreement is considered terminated. Please note that we will be allowed to charge you for any additional transport costs inherent in the termination of the Contract.
11. TRANSFER OF RISK AND OWNERSHIP OF PRODUCTS
The products will be under your responsibility as soon as they have been delivered to you, within the meaning of the provisions of clause 9 above. You will acquire ownership of the products at the time we receive full payment all amounts due in this regard, including delivery costs, or at the time of delivery ( within the meaning of provisions of clause 9 above), if the latter occurs at a later date.
12. PRICE AND PAYMENT
The price of the products will be as indicated at any time on our website, except in the case of a manifest error. Errors may occur despite our best efforts to ensure that the prices indicated on the site are accurate .If we detect an error in the price of the product(s) that you have ordered (s), we will inform you as soon as possible and will offer you either to confirm your order at the correct price, or to cancel this order. If we are unable to contact you the order will be considered as cancelled and we will refund you the full amount paid.
We are not required to sell a product at an incorrect lower price (even after sending you a Shipping Confirmation), if the error is obvious and unambiguous and if you are reasonably able to identify it as such.
The prices displayed on our website include VAT but exclude shipping costs, which will be added to the total amount to be paid, as set out in our purchasing guide(see the section dedicated to shipping costs).
Prices may be changed at any time However, no one modification will have any effect on orders for which an Order Confirmation has already been sent, with the exception of the case described above.
After has choice all the product you which buy, these will be added to your shopping cart. We will then process your order and you will be requested to make the payment. For this purpose, you must follow the different steps of the purchasing process by indicating or verifying the information required for each step. During the purchasing process, you always have the possibility to modify the data relating to your order before making the payment. The purchasing process is explained in detail in our purchasing guide. Furthermore, if you are registered as a user in our system, all the data relating to the orders you have placed with us are available in the "My Account" section.
You can make the payment using the following credit cards : Visa, Mastercard and Visa Electron, as well as through PayPal
Your card data will be encrypted to reduce any risk of unauthorized access. Once your order has been placed, we will make a request for pre-authorization of direct debit by credit card to ensure that you have sufficient funds to complete the transaction. The corresponding amount will be charged to your card when the products ordered leave our warehouse. If you make the payment through the bias Paypal, the debit will be made at the time we confirm the order.
By clicking on "Buy", you confirm that the credit card belongs to you or that you are the legitimate holder of the gift card or purchase voucher. Credit cards are submitted to validity checks and an authorization from the issuing agency of these cards. If we do not receive the required payment authorization, we will not be held responsible in case of delay or non-delivery and we will not be able to enter into a Contract with you.
13. PURCHASE OF PRODUCTS AS A GUEST
The site also offers you the possibility to buy products as a guest. Under this purchase agreement you only need to provide the data necessary to process your order. At the end of the purchasing process, You are invited to register as a user or to continue as an unregistered user.
14. VALUE ADDED TAX
In accordance with the regulations in force, any purchase made on the website is subject to value added tax (VAT) French VAT is applied to all orders both in France and abroad. International orders are subject to taxes and customs duties corresponding to the applicable regulations Your order may therefore be subject to additional costs.
15. EXCHANGE / RETURN POLICY
15.1 Contractual right of withdrawal
Right of withdrawal
As a consumer you have the right to withdraw from the Contract within 14 days without giving any reason. The withdrawal period expires after 14 days from the date on which you or a third other than the carrier you have designated takes physical possession of the goods or, in the case of several products forming part of the same order but delivered separately after 14 days from the date on which you or a third party other than the carrier you have designated takes physical possession of the last product ordered.
To assert your right of withdrawal please inform MAEVY of your decision by an unequivocal written declaration (in particular by e-mail or postal mail). You can contact us by e-mail at the following address : email@example.com or by completing the form provided for this purpose when requesting a return.
The withdrawal period is respected if you send us your letter informing us of your decision to exercise your right of withdrawal before the expiry of this withdrawal period.
Effects of withdrawal
SIf you decide to withdraw from the Contract, we will refund you all amounts paid, excluding delivery costs as soon as possible and, in any case, within 14 days from the time the Contract is considered terminated. The refund method will be the same as the payment method you used in the initial transaction.In any case, this refund will not entail any costs to your charge. Independently, of the above, we may defer the refund until we have received the returned products.
Please return the products in question as soon as possible and, in any case, within 14 days from the date you notify us of your decision to withdraw from this Contract. The deadline is met if you return the products to us before the expiry of the 14-day deadline.
You are only liable for the depreciation of the value of the products resulting from manipulations other than those necessary to ensure the nature, the characteristics and functioning of the latter. The customer is responsible for the product until the parcel is picked up in our warehouse ( proof of delivery, deemed authentic). Any package not received will not be refunded.
15.2 Contractual right of withdrawal
In addition to the legal right of withdrawal granted to consumers mentioned in clause 15.1 above, we give you the opportunity to return any product to us within 20 days of the delivery date.
In the cases of a return of the products made pursuant to the contractual right of withdrawal after expiry of the legal withdrawal period, the refund will only be for the amount paid for these products. delivery costs will not be refunded. The direct costs incurred following the return of the products will be at your expense.
You may exercise your contractual right of withdrawal under the provisions of clause 15.1 above. However, if you inform us of your decision to withdraw from the Contract after the expiry of the legal withdrawal period, you are required to, in any cases, to return the products to us within 20 days of the Confirmation of Delivery.
15.3 GENERAL PROVISION
Your right to terminate the Contract will solely apply to products that are returned under the same conditions as those of receipt. No refund will be granted if the product has been used after being opened, if it is not in the same condition as at the time of delivery or if it has been damaged. You are therefore requested to take good care of the product(s) in your possession. Please return the products using or including their original packaging, instructions and any other accompanying documents, where appropriate these products. In any cases, you will have to attach to the products to be returned the receipt that was given to you upon delivery. At the time of delivery, you will find in the order a summary of your rights in this matter.
Furthermore, the return of the gift card is governed by the provisions set out in the conditions of use of the gift card.
In the event of termination of the contract the corresponding products must be returned as follows:
Returns by the bias of a transport service :
To return one or more products through the bias of a transport service of your choice, to the address indicated in the "Refunds" section.
You must return the product in its original packaging, by following the instructions indicated in the "Refunds" section of this site. If you purchased products as a guest, click on the link sent in the e-mail confirming your order.
Please return the product as soon as possible, accompanied by the invoice or return form, to the address figuring on this latter. You will be responsible for the return shipping costs.
After examining the returned product, we will inform you whether or not you are entitled to a refund of the amounts paid. Delivery charges will be refunded if the right of withdrawal is exercised during the legal period and if all the products in question are returned.The refund will be made as soon as possible and, in any cases, within 14 days of the date on which you notify us of your decision to terminate the Contract. Independently the above, we may defer the refund until we have received the returned products or that you have provided us with proof of their return the earliest date being retained.The refund method will always be the same as the payment method for your purchases. The risks and costs related to the return of the products will be at your expense, as indicated above.
For any question, please contact us by completing the form provided for this purpose or by e-mail : firstname.lastname@example.org
15.4 Returns of defective products
If you consider that the product is not in conformity with the Contract at the time of delivery, you must contact us immediately using the form provided for this purpose, by indicating the characteristics of the product in question and the nature of the defect.
You must return the product by sending it to the address indicated on the receipt given upon delivery. We will examine the returned product in detail and inform you by email, within a reasonable time, if the product can be exchanged or if you are entitled to a refund ( where appropriate). We will refund or exchange the product as soon as possible and, in any case, within 14 days of the date we have confirmed to you by e-mail that you are entitled to a refund or exchange of the product in question.
If a defect or damage is confirmed, the returned products will be subject to a full refund or exchange, including delivery charges paid by you and costs incurred for the return. The refund method will always be the same as the payment method for your purchases.
All the rights you enjoy under the regulations in force are preserved in all cases .